Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Direct Auto Ship, LLC, a limited liability company organized under the laws of Utah and operating as a federally licensed property broker under USDOT Number 4442942 and MC Number 01749731 ("Company," "we," "us," or "our"). These Terms govern your access to and use of our licensed broker services, website, mobile applications, and related services (collectively, the "Platform").

1.1 Acceptance of Terms

By creating an account, accessing the Platform, or using any of our broker services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

1.2 Broker Authority and Legal Status

Direct Auto Ship operates as a federally licensed property broker under:

• USDOT Number: 4442942
• MC Number: 01749731
• Operating Authority: Property Broker
• Regulatory Framework: 49 CFR Parts 371 and 387

1.3 Legal Capacity and Authorization

You represent and warrant that you have the legal capacity and authority to enter into this agreement and to ship any vehicles posted through our broker services.

1.4 Updates to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via email and platform notifications. Continued use of the Platform after such changes constitutes acceptance of the modified Terms.

3. Broker Services Overview

3.1 Licensed Broker Operations

Direct Auto Ship operates as a federally licensed property broker under 49 U.S.C. § 13904 and maintains all required bonds, insurance, and regulatory compliance. We arrange transportation services between shippers and carriers but do not provide transportation services ourselves.

3.2 Broker Responsibilities and Services

Direct Auto Ship provides the following broker services:

• Selection and qualification of licensed motor carriers
• Arrangement and coordination of transportation services
• Maintenance of required federal broker bond and insurance
• Customer service and support throughout the transportation process
• Payment processing and settlement with carriers
• Digital documentation and tracking systems
• Dispute resolution and claims assistance
• Regulatory compliance and record keeping

3.3 What We Do NOT Do

Direct Auto Ship explicitly:

• DOES NOT provide physical transportation services or own transport equipment.
• DOES NOT allow double brokering or re-brokering of shipments.
• DOES NOT permit unauthorized dispatch services to use the Platform.
• DOES NOT insure vehicles during transport (this is the Carrier's responsibility).
• Requires that all formal transport agreements and payments be processed exclusively through the Platform to ensure security and compliance for all parties.

3.4 Broker Platform Features

Our Platform provides:

• Access to our qualified carrier network
• Digital documentation and GPS tracking systems
• Secure payment processing and escrow services
• 24/7 customer support and communication tools
• Professional dispute resolution assistance
• Comprehensive insurance verification and claims support
• Regulatory compliance management and record keeping

3.5 Regulatory Compliance

Direct Auto Ship maintains compliance with all applicable federal regulations including:

• Federal Motor Carrier Safety Administration (FMCSA) broker requirements
• Broker bond requirements under 49 CFR 387.307
• Record keeping requirements under 49 CFR 371.3
• Financial responsibility requirements
• Truth in leasing and transparency requirements

4. User Accounts and Registration

4.1 Account Registration Requirements

To use Platform services, you must create an account by providing accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

4.2 Identity and Authorization Verification

We require verification of identity, authorization, and other information before allowing full Platform access. This includes:

• Identity Verification: Government-issued ID and business documentation
• Ownership/Authorization Verification: Proof of vehicle ownership or shipping authority
• Contact Information Verification: Valid phone numbers and email addresses
• Financial Verification: Valid payment methods and banking information

4.3 Carrier-Specific Verification

For Carriers, additional verification includes:

• DOT number verification and active registration status with FMCSA
• Commercial auto insurance certificate validation
• Motor Carrier Safety Administration (FMCSA) safety record review
• Operating authority and business license verification
• Background screening and business history review
• Equipment inspection and capability assessment

4.4 Shipper Authorization Requirements

Shippers must provide documentation proving:

• Legal ownership of vehicles or written authorization from owner
• Authority to arrange transportation services for the vehicle
• Vehicle registration and insurance documentation
• Lien holder authorization if applicable
• Business authority if shipping for commercial purposes

4.5 Account Responsibilities

All Users agree to:

• Provide accurate and complete registration information
• Maintain current and accurate account information
• Secure account credentials and prevent unauthorized access
• Notify us immediately of any security breaches or unauthorized use
• Be responsible for all activities under your account
• Use the Platform only for lawful purposes and authorized activities
• Comply with all applicable laws and regulations

4.6 Account Suspension and Termination

We may suspend or terminate accounts for:

• Violations of these Terms or misrepresentation of information
• Fraudulent activity or identity theft
• Safety concerns or regulatory non-compliance
• Failure to maintain required licenses, insurance, or authorizations
• Attempted double brokering or unauthorized intermediary activities
• Any activity that threatens Platform integrity or user safety

Termination may be immediate and without prior notice in cases involving safety, fraud, or legal violations.

5. Terms Specific to Shippers

5.1 Shipper Representations and Warranties

As a Shipper using our broker services, you represent and warrant that:

• You own the Vehicle or have express written legal authority to arrange its transportation
• You have provided truthful documentation of ownership or authorization
• The Vehicle is legally registered, titled, and properly insured
• You have disclosed all known Vehicle defects, damage, liens, or special requirements
• The Vehicle contains no illegal substances, contraband, or hazardous materials
• All Vehicle information provided is accurate and complete
• You will be available during agreed pickup and delivery windows
• You are not acting as an unauthorized broker or intermediary

5.2 Broker Service Agreement

By booking through our Platform, Shippers enter into a broker service agreement whereby:

• Direct Auto Ship acts as your licensed broker to arrange transportation
• We select, qualify, and contract with carriers on your behalf
• You authorize us to handle all aspects of the transportation arrangement
• Payment is made to Direct Auto Ship for comprehensive broker services
• Direct Auto Ship settles directly with carriers according to our agreements
• We provide customer service and support throughout the process

5.3 Booking and Payment Process

1. Shipment Request: Create accurate shipment listing with Vehicle details, pickup/delivery locations, and timing requirements
2. Ownership Verification: Provide required documentation proving ownership or shipping authority
3. Carrier Assignment: Direct Auto Ship selects and assigns qualified carrier
4. Service Confirmation: Review and approve broker service terms and pricing
5. Payment Security: Funds held in secure escrow until delivery confirmation
6. Transportation Coordination: Direct Auto Ship coordinates all aspects of transport

5.4 Shipper Obligations

Shippers must:

• Prepare Vehicle for transport according to carrier requirements
• Remove all personal items and ensure Vehicle operability
• Be present or arrange authorized representative for pickup and delivery
• Inspect Vehicle thoroughly before and after transport
• Report any discrepancies immediately upon delivery
• Pay all applicable broker fees and charges as agreed
• Maintain current contact information and respond to communications
• Cooperate with carrier requirements and scheduling
• Not interfere with or attempt to direct carrier operations

5.5 Vehicle Condition and Documentation

Shippers acknowledge that:

• Vehicle condition will be documented with photos and Digital BOL at pickup
• Pre-existing damage must be accurately noted on inspection documents
• Failure to note damage at pickup may affect insurance claims and dispute resolution
• Digital documentation serves as official record of Vehicle condition
• Carrier insurance covers transportation-related damage only

5.6 Prohibited Shipper Activities

Shippers are strictly prohibited from:

• Providing false ownership or authorization documentation
• Attempting to ship vehicles without proper legal authority
• Using our Platform to facilitate illegal vehicle transfers or theft
• Misrepresenting vehicle condition, value, or specifications
• Attempting to contact or contract directly with assigned carriers
• Interfering with or directing carrier operations during transport
• Bypassing Direct Auto Ship's broker services or fee structure

5.7 Cancellation Policy

Shippers may cancel broker services subject to the following:

• 48+ hours before pickup: Full refund minus processing fees
• 24-48 hours before pickup: 75% refund due to carrier preparation costs
• Less than 24 hours: 50% refund due to carrier scheduling and preparation
• After pickup: No cancellation permitted - Vehicle in transit
• Carrier cancellation: Full refund provided immediately

6. Terms Specific to Carriers

6.1 Carrier Eligibility and Requirements

To provide transportation services through our broker platform, Carriers must:

• Hold valid DOT number and active FMCSA registration in good standing
• Maintain current commercial auto insurance meeting our minimum requirements
• Have satisfactory safety ratings and CSA scores as determined by FMCSA
• Own or legally operate appropriate auto transport equipment
• Hold valid commercial driver's license and interstate operating authority
• Pass our comprehensive qualification and background screening process
• Execute Direct Auto Ship's standard carrier agreement
• Demonstrate financial stability and business legitimacy

6.2 Carrier Representations and Warranties

As a Carrier contracting with our broker services, you represent and warrant that:

• You are a legitimate licensed motor carrier, not a broker or intermediary
• All licenses, permits, DOT registrations, and insurance coverage are current and valid
• Your equipment is properly maintained, inspected, and suitable for auto transport
• You will comply with all applicable federal and state transportation regulations
• You have adequate experience and competency in professional auto transport services
• You will maintain professional standards and provide quality customer service
• You will not engage in double brokering or unauthorized load transfers
• You will contract exclusively with Direct Auto Ship for Platform shipments

6.3 Direct Contracting Requirement

All Carriers must:

• Contract directly and exclusively with Direct Auto Ship for all Platform loads
• Provide transportation services using their own equipment, drivers, and resources
• Maintain direct communication channels with Direct Auto Ship
• Not transfer, assign, or sub-contract loads to other parties without express written consent
• Confirm carrier identity and authority before pickup through our verification system
• Not use dispatch services, load boards, or intermediaries for Platform shipments

6.4 Service Standards and Performance Obligations

Carriers must:

• Provide transportation services in a professional, safe, and timely manner
• Communicate regularly with Direct Auto Ship and customers about status and progress
• Handle vehicles with appropriate care, skill, and industry best practices
• Complete thorough vehicle inspections at pickup and delivery
• Use Platform's Digital BOL and documentation system for all shipments
• Maintain GPS tracking and provide real-time location updates during transport
• Deliver vehicles to specified locations within agreed timeframes
• Respond promptly to customer inquiries and service requests
• Follow all pickup and delivery protocols established by Direct Auto Ship

6.5 Digital Documentation Requirements

Carriers must use Platform's digital systems for:

• Electronic Bill of Lading execution with digital signatures
• Comprehensive vehicle condition documentation with high-resolution photos
• Damage mapping using interactive vehicle diagrams and condition reports
• Real-time status updates and GPS tracking throughout transport
• Delivery confirmation and final condition documentation
• Customer communication and service updates

6.6 Equipment and Safety Standards

Carriers must maintain transportation equipment that:

• Meets all DOT safety requirements and passes regular inspections
• Is appropriate and adequately sized for the types of vehicles being transported
• Includes proper tie-down equipment, wheel nets, and safety devices
• Is regularly maintained according to manufacturer specifications and industry standards
• Complies with all federal and state transportation safety regulations
• Carries required safety equipment and emergency response materials

6.7 Compensation and Payment Structure

Under our broker service model:

• Carriers receive agreed-upon transportation fees for completed services
• Payment rates are established through Direct Auto Ship's pricing structure
• Payments released promptly upon delivery confirmation and documentation
• All payments processed through secure ACH or wire transfer systems
• No hidden deductions or unexpected fee reductions
• Transparent rate structure with clear performance expectations

6.8 Prohibited Carrier Activities

Carriers are strictly prohibited from:

• Any form of double brokering, load transfer, or sub-contracting to other brokers
• Using dispatch services, load boards, or intermediaries for Platform shipments
• Misrepresenting their identity, authority, DOT number, or capabilities
• Operating without proper licenses, insurance, or operating authority
• Attempting to solicit customers directly or bypass broker services
• Providing false documentation or insurance certificates
• Engaging in unsafe driving practices or regulatory violations
• Unauthorized modifications to agreed pickup or delivery terms

6.9 Performance Monitoring and Quality Assurance

Direct Auto Ship monitors carrier performance through:

• Customer satisfaction ratings and feedback systems
• On-time performance and delivery metrics
• Vehicle condition and damage claim tracking
• Communication responsiveness and professionalism assessment
• Regulatory compliance and safety record monitoring
• Insurance claim frequency and resolution tracking

Poor performance may result in reduced load assignments, additional training requirements, or contract termination.

7. Payments and Escrow Services

7.1 Broker Platform Fee

Our broker fee is included in the total transport price paid by the Shipper. The Platform Fee, currently set at 10% of the total transport cost, is retained by Direct Auto Ship from the total amount upon successful job completion. This fee covers all essential brokerage and platform services, including:

• Nationwide carrier sourcing, vetting, and qualification
• Coordination and dispatch logistics
• 24/7 customer and operational support
• Secure payment processing and escrow services via Stripe
• Digital Bill of Lading (BOL) and photo documentation tools
• GPS tracking and real-time status updates
• Professional dispute resolution and claims assistance
• Maintenance of our required $75,000 federal broker bond

There are no hidden fees or surprise charges. The price you see is the price you pay, and our fee structure is transparent to ensure fairness for both Shippers and Carriers.

7.2 Payment Processing and Third-Party Services

All payments are processed through Stripe, a third-party payment processor. By using the Platform, you agree to Stripe's terms of service and acknowledge that payment processing is subject to their policies and procedures. Direct Auto Ship does not store or process credit card information directly.

7.3 Escrow Service Protection

Our secure escrow service protects all parties:

• Shipper Protection: Funds held until satisfactory delivery confirmation and inspection
• Carrier Protection: Payment guaranteed before beginning transport services
• Broker Protection: Fees secured for services rendered throughout process
• Automatic Release: Funds transferred upon confirmed delivery and acceptance
• Dispute Protection: Funds held during any dispute resolution process

7.4 Payment Terms and Schedule

• Shipper Payment: Due upon booking confirmation, held in secure escrow
• Carrier Payment: Released within 24-48 hours of delivery confirmation
• Broker Fee: Retained by Direct Auto Ship upon service completion
• Disputed Payments: Held in escrow pending resolution of claims or disputes
• Refunds: Processed through original payment method within 5-10 business days
• Cancellation Fees: Applied according to cancellation policy timing

7.5 Payment Disputes and Resolution

In case of payment disputes:

• Funds remain in escrow until complete resolution
• Documentation and evidence reviewed by Platform administrators
• Final decisions made based on Digital BOL, photos, carrier reports, and communications
• Appeal process available for disputed payment decisions
• Independent mediation available for complex disputes
• Legal action remains available for unresolved disputes

7.6 Chargebacks and Financial Disputes

Chargebacks and refund requests are handled according to:

• Stripe's standard chargeback policies and dispute procedures
• Platform cancellation policies outlined in these Terms
• Documentation requirements for dispute resolution and evidence
• Time limits for filing disputes and claims (typically 30-60 days)
• Broker service completion and performance standards

7.7 Late Payment and Collection

For overdue payments:

• Late fees of 1.5% per month may be applied to overdue amounts
• Services may be suspended for accounts with outstanding balances
• Collection activities may be initiated for significantly overdue accounts
• Legal action may be pursued for non-payment of services rendered

8. Insurance and Liability

8.1 Broker Bond and Professional Insurance

Direct Auto Ship maintains all required broker insurance and bonding:

• Federal Broker Bond: $75,000 as required by 49 CFR 387.307
• General Liability Insurance: Comprehensive coverage for broker operations
• Professional Liability/E&O: Errors and omissions coverage for professional services
• Cyber Liability Insurance: Data protection and privacy breach coverage
• Commercial Property Insurance: Protection for business assets and operations

8.2 Carrier Insurance Requirements and Verification

All contracted carriers must maintain and provide current proof of insurance coverage:

8.3 Insurance Responsibility and Limitations

Carriers are solely responsible for:

• Maintaining current and adequate insurance coverage meeting Platform requirements
• Ensuring coverage remains active throughout all transportation services
• Providing accurate and current insurance documentation to Direct Auto Ship
• Notifying Platform immediately of any coverage changes, cancellations, or claims
• Filing insurance claims promptly for any transportation-related incidents
• Cooperating fully with insurance investigations and claim processes
• Covering deductibles and any coverage gaps in their insurance policies

8.4 Claims Handling Process and Broker Role

In the event of vehicle damage, loss, or other covered incidents:

1. Immediate Documentation: Damage must be noted on Digital BOL at delivery
2. Prompt Notification: Claims must be reported to Direct Auto Ship within 24 hours
3. Broker Assistance: We facilitate communication between all parties
4. Carrier Insurance Filing: Claims filed with carrier's insurance company
5. Documentation Support: We provide Digital BOL, photos, and records
6. Resolution Coordination: Claims resolved according to carrier insurance terms

8.5 Broker Insurance Disclaimers and Limitations

Direct Auto Ship explicitly disclaims responsibility for:

• Verification of actual insurance coverage adequacy beyond reviewing the certificate provided by the carrier at the time of onboarding.
• Carrier insurance company claim denials, delays, or coverage disputes.
• Carrier failure to maintain required insurance or any coverage lapses that occur after their initial verification.
• Policy exclusions, deductibles, or limitations in carrier insurance.
• Any gaps, insufficiencies, or inadequacies in carrier insurance coverage.
• The financial solvency, stability, or claim-paying ability of any carrier's insurance company.

8.6 Customer Insurance Recommendations

We recommend that customers:

• Verify their personal auto insurance policy covers vehicles during transport
• Consider additional coverage for high-value or specialty vehicles
• Review carrier insurance certificates and understand coverage limitations
• Document vehicle condition thoroughly before transport
• Understand that carrier insurance may have deductibles or exclusions

9. Disputes and Resolution

9.1 Broker Dispute Resolution Services

Direct Auto Ship provides professional dispute resolution services as part of our broker services, including:

• Facilitating communication between customers and carriers
• Reviewing and analyzing all documentation and evidence
• Coordinating with insurance companies and claim representatives
• Providing professional mediation and negotiation assistance
• Making informed recommendations for fair resolution
• Managing escrow funds during dispute resolution process

9.2 Dispute Resolution Process and Timeline

1. Initial Communication (Days 1-3): Parties encouraged to resolve issues through direct communication facilitated by Direct Auto Ship
2. Formal Dispute Filing (Day 4-7): If unresolved, formal dispute process initiated with documentation submission
3. Evidence Review (Days 8-14): All relevant evidence, photos, Digital BOL, and communications reviewed
4. Insurance Coordination (Days 15-30): Claims processed with carrier insurance, coordination with adjusters
5. Mediation Phase (Days 31-45): Professional mediation facilitated by Direct Auto Ship
6. Final Resolution (Days 46-60): Binding determination or recommendation for external legal action

9.3 Required Documentation for Disputes

Effective dispute resolution requires complete documentation including:

• Complete Digital BOL with accurate vehicle condition documentation at pickup and delivery
• High-resolution photos showing any damage, defects, or issues
• Records of all Platform communications between parties
• Evidence of insurance claims filed and carrier insurance documentation
• Any relevant third-party documentation, repair estimates, or expert assessments
• Witness statements or independent verification when available

9.4 Escrow Management During Disputes

During active disputes:

• All disputed funds remain secured in escrow until resolution
• Neither party can access disputed amounts during resolution process
• Platform may release undisputed portions of payments to appropriate parties
• Final resolution determines complete fund distribution according to findings
• Interest or escrow fees may apply for extended dispute periods

9.5 Broker Decision Authority and Limitations

Direct Auto Ship's dispute resolution decisions are:

• Based solely on the available documentation, evidence (including Digital BOL and photos), and our professional analysis based on transportation industry standards.
• Limited to Platform-related matters, primarily the fair distribution of funds held in escrow.
• Considered final regarding any Platform account actions (such as warnings or suspensions) and the distribution of escrowed payments.
• Binding only as it pertains to the funds held in escrow by the Platform. Our decision does not constitute a legal determination of liability or fault and does not prevent either party from pursuing external legal remedies for other damages not covered by the escrowed amount.

9.6 Limitations on Dispute Resolution Services

Our dispute resolution services:

• Are provided as a professional courtesy and value-added service
• Do not create additional liability or obligations for Direct Auto Ship
• Are limited to facilitating communication and providing industry expertise
• Cannot override insurance policy terms, coverage limitations, or legal requirements
• Do not constitute legal advice, binding arbitration, or court proceedings
• Are not a substitute for insurance claims or legal remedies

9.7 External Legal Action and Remedies

Nothing in these Terms prevents parties from:

• Pursuing insurance claims for transportation-related damages through carrier insurance
• Seeking external professional mediation or arbitration services
• Filing legal action in appropriate courts of competent jurisdiction
• Reporting safety violations or regulatory non-compliance to appropriate authorities
• Engaging independent legal counsel for advice and representation

10. Prohibited Conduct

10.1 General Platform Prohibitions

All Users are strictly prohibited from:

• Using the Platform for any illegal, fraudulent, or unauthorized purposes
• Providing false, misleading, inaccurate, or deceptive information
• Impersonating any person, entity, or organization
• Interfering with, disrupting, or attempting to compromise Platform operations
• Attempting to gain unauthorized access to Platform systems, accounts, or data
• Using automated tools, bots, or scrapers to access or interact with the Platform
• Collecting, harvesting, or storing other Users' personal information
• Engaging in spam, unsolicited marketing, or promotional activities

10.2 Transportation and Broker-Specific Prohibitions

The following activities are strictly prohibited and may result in immediate termination:

• Double Brokering: Any form of load transfer to other brokers or intermediaries
• Unauthorized Intermediaries: Using dispatch services, load boards, or sub-contractors
• Unlicensed Operations: Operating without proper DOT registration, licenses, or authority
• Insurance Fraud: Providing false insurance documentation or misrepresenting coverage
• Vehicle Misrepresentation: Providing false vehicle ownership, condition, or authorization
• Dangerous Cargo: Transporting hazardous materials, illegal substances, or contraband
• Safety Violations: Operating vehicles that don't meet DOT safety standards
• Identity Misrepresentation: Falsifying carrier identity, DOT numbers, or credentials

10.3 Authorization and Documentation Fraud

Users are prohibited from:

• Providing false ownership or shipping authorization documents
• Attempting to ship vehicles without proper legal authority or ownership
• Misrepresenting vehicle condition, value, liens, or specifications
• Falsifying insurance certificates, carrier credentials, or business licenses
• Using stolen, fraudulent, or forged identity documents
• Attempting to ship stolen, lien-encumbered, or legally compromised vehicles
• Providing false contact information or business details

10.4 Platform Abuse and Security Violations

Users may not:

• Create multiple accounts to circumvent Platform policies or restrictions
• Manipulate ratings, reviews, feedback systems, or reputation scores
• Engage in payment fraud, chargeback abuse, or financial misrepresentation
• Use the Platform to compete directly with Direct Auto Ship's broker services
• Reverse engineer, decompile, or attempt to extract Platform technology
• Circumvent, disable, or attempt to bypass security measures or access controls
• Attempt to access other users' accounts, data, or private information

10.5 Communication Standards and Professional Conduct

Platform communications must not include:

• Harassment, threats, intimidation, or abusive language toward any party
• Discriminatory content based on race, gender, religion, or other protected characteristics
• Spam, unsolicited marketing, promotional content, or commercial solicitations
• Off-platform contact information intended to circumvent Platform policies or fees
• Requests for payments outside the Platform escrow system
• Defamatory, libelous, or false statements about other Users or businesses
• Content that violates intellectual property rights of third parties

10.6 Regulatory and Legal Compliance Violations

Users must not:

• Violate any federal, state, or local transportation regulations
• Operate in violation of DOT, FMCSA, or other regulatory requirements
• Fail to maintain required licenses, permits, or operating authority
• Violate hours of service, safety, or driver qualification regulations
• Engage in activities that compromise public safety or transportation security
• Violate import/export regulations or customs requirements

10.7 Enforcement Actions and Penalties

Violations of prohibited conduct may result in:

• Warning notices and temporary account restrictions or suspensions
• Immediate and permanent account termination for serious violations
• Withholding of payments pending investigation and resolution
• Forfeiture of broker fees and potential financial penalties
• Reporting to appropriate regulatory authorities (DOT, FMCSA, law enforcement)
• Legal action for damages, injunctive relief, and recovery of costs
• Criminal referral for violations involving fraud, theft, or safety violations

11. Intellectual Property

11.1 Platform Ownership and Proprietary Rights

Direct Auto Ship owns all rights, title, and interest in and to the Platform, including:

• Broker platform technology, software, and underlying code
• Website design, layout, user interface, and mobile applications
• Proprietary algorithms, business processes, and operational methodologies
• Trademarks, service marks, logos, and brand elements
• Content, text, graphics, images, and multimedia elements
• Documentation, user guides, and instructional materials
• Database structures, data compilation, and information organization

11.2 Limited License to Use Platform

Subject to these Terms, Direct Auto Ship grants Users a limited, non-exclusive, non-transferable, revocable license to:

• Access and use the Platform for legitimate transportation broker services
• Download and use mobile applications on personal authorized devices
• Use Platform features and functionality as intended and authorized
• Create user accounts and submit content as permitted

This license does not include rights to:

• Modify, adapt, alter, translate, or create derivative works
• Reverse engineer, decompile, disassemble, or extract source code
• Remove, alter, or obscure proprietary notices or intellectual property markings
• Use Platform technology for competing services or commercial advantage

11.3 User Content and Submissions

Users retain ownership of content they submit to the Platform, including:

• Vehicle photos, condition documentation, and inspection materials
• Profile information, business descriptions, and account details
• Reviews, ratings, feedback, and testimonials
• Communications, messages, and correspondence
• Business documentation and verification materials

11.4 License Grant for User Content

By submitting content to the Platform, Users grant Direct Auto Ship a worldwide, royalty-free, non-exclusive license to:

• Use, display, reproduce, and distribute content for Platform operations and broker services
• Store, process, and transmit content for service delivery and customer support
• Create derivative works for Platform improvement and functionality enhancement
• Share content with other Platform Users as necessary for transportation services
• Use content for marketing, promotional, and business development purposes
• Retain content for regulatory compliance and record-keeping requirements

11.5 Restrictions on Platform Use

Users are expressly prohibited from:

• Copying, reproducing, or downloading Platform technology or proprietary content
• Reverse engineering, decompiling, or attempting to extract Platform source code
• Creating derivative works, modifications, or adaptations of Platform technology
• Removing, altering, or obscuring proprietary notices, copyright markings, or trademarks
• Using Platform content, data, or technology for competing transportation services
• Extracting, harvesting, or scraping data using automated means or tools
• Sublicensing, reselling, or transferring Platform access to third parties

11.6 Trademark and Brand Protection

Direct Auto Ship trademarks, service marks, and brand elements are protected intellectual property. Users may not:

• Use Direct Auto Ship trademarks or logos without express written permission
• Create confusingly similar marks or branding that could cause consumer confusion
• Register domain names or business names incorporating Direct Auto Ship marks
• Use our trademarks in ways that suggest endorsement, affiliation, or sponsorship

11.7 Digital Millennium Copyright Act (DMCA) Compliance

Direct Auto Ship respects intellectual property rights and complies with the Digital Millennium Copyright Act. To report copyright infringement:

11.8 Intellectual Property Violations and Enforcement

Violations of intellectual property rights may result in:

• Immediate removal of infringing content
• Account suspension or termination
• Legal action for damages and injunctive relief
• Reporting to appropriate authorities
• Recovery of attorney fees and costs

12. Disclaimers and Warranties

12.1 Platform Performance and Availability

Direct Auto Ship does not warrant that:

• The Platform will be available at all times, without interruption, or error-free
• Platform functions will operate without technical problems or security vulnerabilities
• All defects, errors, or bugs will be corrected promptly or at all
• Platform use will meet all User requirements, expectations, or business needs
• Data transmission will be secure, private, or protected from interception
• Platform servers or systems will be virus-free or immune from attacks

12.2 Transportation Services and Carrier Performance

As a broker, Direct Auto Ship makes no warranties regarding:

• The quality, safety, reliability, or professionalism of any Carrier's transportation services.
• The accuracy, completeness, or truthfulness of any information provided by other Users.
• The successful or timely performance of any transport agreement between a Shipper and a Carrier.
• The satisfactory resolution of disputes between parties beyond the scope of our escrow service.
• Carrier Compliance and Vetting: While Direct Auto Ship performs verification of a Carrier's operating authority and insurance at the time of their onboarding, we do not guarantee the continuous compliance, future performance, or ongoing safety record of any Carrier. Shippers are encouraged to review publicly available Carrier information on the FMCSA SAFER system.

12.3 Third-Party Services and Integrations

The Platform integrates with various third-party services including payment processors, mapping services, communication tools, and tracking systems. Direct Auto Ship disclaims all warranties related to:

• Third-party service performance, availability, reliability, or security
• Data accuracy, completeness, or timeliness from external sources
• Compatibility between Platform and third-party services
• Privacy practices or data handling by third-party providers
• Costs, fees, or charges imposed by third-party services

12.4 Technology and Communication Limitations

Users acknowledge and accept that:

• GPS tracking and location services may be inaccurate, delayed, or unavailable
• Digital communications may experience delays, failures, or security breaches
• Mobile applications may have device-specific limitations or compatibility issues
• Internet connectivity and network conditions affect Platform functionality
• Digital documentation may not capture all vehicle conditions or circumstances
• Electronic signatures and digital records may have legal limitations

12.5 Business and Financial Disclaimers

Direct Auto Ship does not guarantee:

• Continuous availability of transportation services or carrier capacity
• Specific pricing, rates, or cost savings compared to other services
• Business success, profitability, or volume for Platform Users
• Accuracy of market information, pricing data, or industry trends
• Protection against business losses, market changes, or competitive pressures
• Compliance with all local, state, or federal business regulations

12.6 Regulatory Compliance and Legal Disclaimers

Direct Auto Ship does not warrant that:

• Platform use complies with all local laws and regulations in every jurisdiction
• Carriers meet all applicable licensing, insurance, and regulatory requirements at all times
• Transportation services comply with all federal, state, and local regulations
• User activities and business practices satisfy all legal obligations
• Platform features or services are available or legal in all jurisdictions
• Regulatory changes will not affect Platform operations or service availability

12.7 Insurance and Risk Management Disclaimers

Direct Auto Ship specifically disclaims warranties regarding:

• Adequacy, sufficiency, or appropriateness of carrier insurance coverage
• Insurance company financial stability, claims-paying ability, or solvency
• Coverage for all types of losses, damages, or circumstances
• Claim approval, processing speed, or settlement amounts
• Resolution of coverage disputes or insurance company denials
• Protection against all transportation-related risks or liabilities

12.8 Data Accuracy and Information Disclaimers

Users acknowledge that:

• Platform data and information may contain errors, omissions, or inaccuracies
• User-submitted information may be incomplete, outdated, or incorrect
• Carrier credentials and verification may not guarantee performance or reliability
• Vehicle condition documentation may not reflect all defects or issues
• Pricing, availability, and service information may change without notice
• Historical data and performance metrics may not predict future results

12.9 Limitation of Broker Obligations

As a licensed broker, Direct Auto Ship's obligations are limited to:

• Reasonable care in carrier selection based on available information
• Maintaining required broker bonds and professional insurance
• Compliance with applicable federal broker regulations
• Providing broker services in accordance with industry standards
• Facilitating communication and coordination between parties

Direct Auto Ship does not guarantee carrier performance, vehicle condition, delivery schedules, or successful completion of transportation services.

12.10 State Law Variations and Limitations

Some states do not allow certain warranty disclaimers or limitations on implied warranties. In such jurisdictions:

• These disclaimers apply to the maximum extent permitted by applicable law
• Any required warranties are limited to the shortest period permitted by law
• Remedies may be limited to repair, replacement, or refund of services
• Additional consumer protections may apply under state law