Your Questions Answered

Different carriers have different pricing based on their routes, availability, and business models. By comparing quotes, you find the best value:

• Route Efficiency: Carriers already heading your direction can offer better rates
• Competition: When carriers compete for your business, prices stay competitive
• Timing Flexibility: See how flexible dates can lower your price
• No Middleman Markup: Compare actual carrier rates, not inflated broker prices

Our users save an average of $400 by comparing quotes instead of booking the first price they're offered.

Price isn't everything. Here's what to compare:

• Total Price: Make sure you're comparing all-inclusive prices with no hidden fees
• Delivery Time: Faster isn't always better if you're flexible on timing
• Customer Reviews: Check ratings for communication, timeliness, and vehicle condition
• Carrier Experience: Look for carriers familiar with your route and vehicle type
• Insurance Coverage: Verify the carrier has adequate cargo insurance
• Services Included: Door-to-door vs terminal, open vs enclosed transport

Our platform makes it easy to evaluate quotes:

• Price Range: We show you the range of quotes so you can see where each falls
• Market Rate Indicator: See how quotes compare to typical market rates for your route
• Review Scores: Higher-rated carriers may be worth a slightly higher price
• All-Inclusive Pricing: Our quotes include all fees—no surprises later

Generally, the lowest price isn't always the best value. Consider the carrier's reviews and reliability alongside the price.

Yes! When you request quotes, you can see options for both transport types:

• Open Transport: More affordable, safe for most vehicles, more carrier availability
• Enclosed Transport: Premium protection, ideal for luxury/classic cars, higher price

Comparing both helps you decide if the extra cost of enclosed transport is worth it for your specific vehicle.

Our platform makes carrier selection easy and transparent:

• Verified Credentials: All carriers show verified DOT numbers and insurance
• Customer Reviews: Read real reviews from previous customers
• Rating Breakdown: See scores for price accuracy, communication, timeliness
• Experience Level: View how long they've been in business
• Route Expertise: See carriers familiar with your specific route

Most customers choose based on a combination of price, reviews, and estimated delivery time.

We have multiple protection layers for every shipment:

• Verified Insurance: Every carrier has minimum $1M cargo insurance
• Photo Documentation: Condition photos at pickup and delivery protect you
• Payment Protection: Your payment is held securely until delivery is confirmed
• 24/7 Support: Our team helps resolve any issues that arise
• Carrier Communication: Message your carrier directly through the platform

Yes! Once you book, you can track your shipment:

• Status Updates: Carriers update status at pickup, in transit, and delivery
• Direct Messaging: Contact your carrier anytime through the platform
• Photo Updates: Receive photos at pickup and delivery
• Notifications: Get alerts when your shipment status changes

Open Transport:

• Most common and cost-effective option
• Vehicles transported on open-air trailers
• Safe for most vehicles—same as dealer deliveries
• Typically 30-40% less expensive than enclosed

Enclosed Transport:

• Premium protection in fully enclosed trailers
• Recommended for luxury, classic, or high-value vehicles
• Complete protection from weather and road debris
• More expensive but maximum protection

Compare quotes for both to see the price difference for your specific route.

Car shipping costs vary based on several factors:

• Distance: Longer routes cost more, but per-mile rates decrease
• Vehicle Type: Larger or heavier vehicles cost more to ship
• Transport Type: Enclosed costs 30-50% more than open
• Timing: Flexible dates often get better rates
• Season: Summer and winter holidays are busier (higher prices)

Typical ranges:

• Short distance (under 500 miles): $400-$700
• Medium distance (500-1000 miles): $600-$1,000
• Cross country (1500+ miles): $900-$1,500

The best way to know your exact cost is to compare quotes—it's free and takes 30 seconds.

No hidden fees. The quotes you see on our platform are all-inclusive:

• Transport cost is clearly shown
• Our small service fee is included in the total
• No surprise charges at pickup or delivery
• Insurance is included with every carrier

What you see is what you pay. We believe in complete transparency.

Your payment is protected throughout the process:

• Secure Hold: Payment is held securely when you book
• Carrier Guarantee: Carriers know payment is guaranteed
• Your Protection: Payment only releases when you confirm delivery
• Dispute Support: If issues arise, funds are held during resolution

You never pay for incomplete service. Your money is safe until your vehicle arrives.

We accept all major payment methods:

• Credit Cards: Visa, Mastercard, American Express, Discover
• Debit Cards: All major bank debit cards
• ACH Bank Transfers: Direct bank payments

All payments are processed securely with bank-level encryption.

Our cancellation policy is fair and transparent:

• Before Carrier Assignment: Full refund
• Before Pickup: Full refund minus small processing fee if cancelled 24+ hours before
• After Pickup: Cancellation not possible—vehicle is in transit
• Carrier Cancellation: Full refund if carrier cancels

Every carrier in our network goes through comprehensive verification:

• DOT Number Verification: Active registration with Department of Transportation
• Insurance Verification: Minimum $1M cargo insurance confirmed
• Safety Record Review: FMCSA safety ratings and CSA scores checked
• Operating Authority: Valid MC authority confirmed
• Continuous Monitoring: We monitor compliance and remove non-compliant carriers

Our review system ensures authenticity:

• Verified Reviews Only: Only customers who completed shipments can review
• Multiple Rating Categories: Price accuracy, communication, timeliness, vehicle condition
• Detailed Feedback: Written reviews provide context beyond star ratings
• Response Option: Carriers can respond to reviews for accountability
• Quality Standards: Carriers with consistently low ratings are removed

We actively manage carrier quality:

• Transparency: You see all reviews before choosing a carrier
• Quality Threshold: Carriers below our standards are flagged or removed
• Pattern Recognition: We identify repeated issues and take action
• Your Choice: You always have the option to choose a higher-rated carrier

We recommend choosing carriers with strong review histories, even if they're slightly more expensive.

Every shipment has insurance protection:

• Carrier Insurance: All carriers carry minimum $1M cargo insurance
• Verification Required: Insurance is verified before carriers can quote
• Coverage Confirmation: You can view carrier insurance details before booking
• Claims Support: We assist with claim filing if needed

Thorough documentation protects both parties:

• Pickup Photos: Carrier documents vehicle condition with photos at pickup
• Delivery Photos: Same documentation at delivery for comparison
• Timestamped Records: All photos have date/time verification
• Digital Bill of Lading: Legally binding record of condition and terms
• Dispute Evidence: Clear documentation resolves any condition disputes

We use industry-leading security measures:

• Encrypted Data: All information encrypted in transit and at rest
• Secure Payments: Bank-level security for all transactions
• Privacy Controls: You control what information carriers can see
• No Data Selling: We never sell your information to third parties
• Limited Sharing: Only necessary info shared with your chosen carrier

Our dispute resolution process protects you:

• Direct Communication: First try to resolve with the carrier directly
• Platform Support: Our team mediates if direct resolution fails
• Evidence Review: We review photos, documents, and communications
• Payment Protection: Funds held securely during dispute resolution
• Fair Resolution: Decisions based on evidence and documentation